Form has exceed its allowable quota - how do I clear this?

  • IceDragonsOps
    Asked on October 22, 2015 at 5:47 PM

    How do I make this form usable again?  Says it's exceeded its allowable quota but I have cleared all the submissions.  Not sure what was happening there either as it said there were 229 submissions but there were only 10. 

    Page URL: http://form.jotform.com/form/20081034791
  • jonathan
    Replied on October 22, 2015 at 11:42 PM

    I have seen the problem as well. There was an issue with the submission counter on the Form Builder that causes the issue.

    I have now corrected it and reset the number of submissions to the correct number.

    If you check again your jotform http://form.jotform.com/form/20081034791 now, you will see its now avaialable.

    Hope this help. Please let us know if there are still issue.

     

  • IceDragonsOps
    Replied on October 24, 2015 at 1:45 AM
    Hi, I am still getting the same message on all our forms.
    Sent from my iPhone
    ...
  • KadeJM
    Replied on October 24, 2015 at 1:47 PM

    We do apologize about that. I've reset and fixed this for you again and it shouldn't occur anymore.

    However, if this continues to be a problem then please let us know about it immediately.

  • IceDragonsOps
    Replied on October 26, 2015 at 12:45 AM
    Hi,
    My forms were working yesterday. They are now not working again.
    Thanks,
    Megan
    Sent from my iPhone
    ...
  • mert JotForm UI Developer
    Replied on October 26, 2015 at 8:14 AM

    Hi Megan,

    Currently, we have encountered an issue about it. I checked your submission numbers, they are reset to 0 right now. Also, your account is active.

    To overcome this scenario, we disabled the over quote checks today, so your account is not going to downgrade.

     

    Sorry for the issue that you are encountering. If it happens again, please let us know.

    Thanks.

  • IceDragonsOps
    Replied on October 26, 2015 at 12:45 PM
    Hi,
    This has not fixed the issue. This is the fourth time I have reported the same problem - can you advise ASAP .
    [image1.PNG]
    Sent from my iPhone
    ...
  • mert JotForm UI Developer
    Replied on October 26, 2015 at 1:18 PM

    Hi again,

    I couldn't see the image that you added; but today, we have made a permanent fix for this issue. If the account is "IceDragonsOps", you can see the submission level is 0. It haven't increased since we talked.

    However, if the problem related to another account, please give the username or form ID. We can check that one too.

     

    Again, sorry for the trouble we made.

    I'm waiting for your reply.

  • IceDragonsOps
    Replied on October 26, 2015 at 2:45 PM
    I get the attached error on both Icedragonsops and Icedragonsexec for ALL forms. They were working briefly on Sunday 25/10, but have effectively been down since Thursday 22/10.
    ...
  • Mike_G JotForm Support
    Replied on October 26, 2015 at 5:02 PM

    Are you currently having the same issue? 

    I have checked the accounts and I see that both the submission level of the accounts are 0. 

    I believe, you are pertaining to a different account. 

    I see that you have another account which is "IceDragons".

    I have updated its status and it should be okay now.

    Let us know if you need any further assistance. Thank you.