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  • Profile Image

    The thank you page link is not working on my form.

    Asked by muuv on October 23, 2015 at 11:24 AM

    The thank you page link appears correctly on the form when I'm designing it, but when I submit a response to the form it says 'page not found'. The link should be: http://www.meetupuppervalley.com/thank-you-glass.html

     

     

    Page URL:
    http://meetupuppervalley.com/registration-glass.html

    thank you page link thank www href
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    JotForm Support

    Answered by BDAVID on October 23, 2015 at 01:56 PM

    That happens because there is a condition that will redirect to this page: http://www.meetupuppervalley.com/thank-you-glassblowing.html, after submission If Method of Payment if equal to "Pay by cash or check" or "Pay with credit card by phone (includes a processing fee)": 

    Upon looking at your submission, that's what has been chosen:

    So, the user will not be re-directed to your custom Thank You page link: http://www.meetupuppervalley.com/thank-you-glass.html, if any of those options are chosen. So, you might want to delete that condition.

    Hope this helps, let us know if you have more questions.