What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications not receiving when form is submitted from website

    Asked by fittness on October 23, 2015 at 12:41 PM

    Hello,I have setup Jotform on my wordpress website through a plugin however when we fill the form,we don't receive any email and at the same time,when we fill the form outside the website (on jotform server) ,we do receive the emails.Can you please help?


    This is a re-post of a comment on Setting Up Email Notifications

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    JotForm Support

    Answered by Kiran on October 23, 2015 at 02:34 PM

    I've tried submitting the form using direct link and seems to be working fine. I've checked the notification and it was sent successfully from our end.

    If you can let us know the webpage where the form is embedded so that we can take a look and provide you with necessary assistance.

    Thank you!

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    Answered by Melissa Smith  on December 09, 2015 at 04:38 PM

    We are not receiving an email notification when someone fills out a form online. Please help!
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    JotForm Support

    Answered by Kevin_G on December 09, 2015 at 08:15 PM


    In order to assist you better, I have moved your post to this new thread : 


    I will assist you there.