- ifasubmitAsked on January 17, 2012 at 07:17 PM
Happy new year.
I want to DOWNGRADE our account from Professional to Premium.
I had already paid for a full year of Premium in September 2011.
Please do the downgrade for me and email me a confirmation.
I was not able to downgrade it myself from your website. When I click on
"Account Settings" it shows me that the next billing (for Professional)
is on Feb 2, 2012. But when I click "Cancel" it takes me to a "Plimus" website
with a strange userid that I have never seen before.
Looking forward to your prompt reply,
- fxrAnswered on January 17, 2012 at 07:42 PM
We understand our payment systems could be a bit better and our developers are working hard on a better solution. I apologise for any undue confusion caused by that.
This issue may have been related to the use of two different email addresses used in the subscribe process.
I have canceled your Professional subscription, and have added two months onto your existing Premium yearly subscription, it is now not due to renew until the 7-nov-2012.
Your 'Account Settings' may not show these changes for a time, but I assure you that your next subscription payment will be for $90 USD on the 7-nov-2012 for one year of Premium status.
In the unlikely event you do run into any additional charges before then, please get in touch and we will reverse them immediately.
I have made a note and will personally check on your account in early Feburary to make sure everything is how I expect.