What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Condition wizard: Setting payment tool option as a value in condition statement

    Asked by chanellno1 on October 23, 2015 at 04:32 PM

    Am I missing something here?


    I have three check boxes. If option 2 or 3 is selected I want the Health concerns field to appear.


    Currently, the health concern field appears as soon as the form loads.. It should only show if a person has selected an option that includes an appointment.


    What Am I doing wrong?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_G on October 23, 2015 at 07:12 PM

    I believe you are pertaining to the checkboxes within the PayPal payment tool, correct?

    I checked the condition you set to show/hide the "Health Concern" text area field. I can see that you've used "input_70_1003" for the value that needs to be checked if the "Choose Your Option" payment field is not equal to it.

    Since on your form 1003 represent the first option, 1004 represent the second option and 1005 represent the third option.

    I would suggest you recreate your condition to this:

    I have cloned your form and here's the form I used for testing: https://form.jotform.com/52956932757976

    I hope this helps. Let us know if you have any questions. Thank you.


  • Profile Image

    Answered by chanellno1 on October 23, 2015 at 11:44 PM

    Thank you very much.

  • Profile Image
    JotForm Developer

    Answered by omur on October 28, 2015 at 07:13 AM

    Hello chanellno1,

    I've since updated our code and you can now select products now properly. I tested your form and I can see that it is working as it should.

    Feel free to write us if you experience problems.

    Thank you