What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions are not going through to email!!!

    Asked by smockadotkids on January 17, 2012 at 09:24 PM

    Our customers have been telling us they contacted us through our form on our facebook page. We are not getting these submissions in the email we have set up with JotForm. However, we can see that new submissions have been made when we log into the account. Please help!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on January 17, 2012 at 11:28 PM

    We apologize for this inconvenience. 

    If you are using email client softwares such as Mozilla Thunderbird, MS Outlook, etc, please check your spam folder from the webmail of customerservice[at]smockadotkids.com if the emails landed there.

    So far I have checked our logs and saw that email notifications going to your email address are being sent successfully.  So it's probably landing to your email address but not in your inbox.

    Once you have checked, please let us know.