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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to receive email notifications

    Asked by angieroy on October 24, 2015 at 02:31 PM

    We've been using you guys for years now and as of this week  - we stopped getting our email notifications, after someone fills out our online forms. The links are below.

    http://rhrcleaningservices.com/service-request.html

    and the form on this page http://rhrcleaningservices.com/contact.html

    Having these email notifications emailed are VITAL to the success of the company. Thank you so much for your help

    email notifications email notifications bounce list unable to receive
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    Answered by hibiscuscoast on October 24, 2015 at 04:23 PM

    Have you done a test email - had this problem and solved by just doing a new form

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    Answered by angieroy on October 24, 2015 at 04:35 PM

    Yes, I did a few tests. Maybe I'll create a new form....can I just create a duplicate form? Thanks

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    Answered by angieroy on October 24, 2015 at 08:11 PM

    I created a duplicate form and now we're not gotten anything sent at all. The thank you page comes up, making it seem as though it was sent, but the information is not be sent - the Jotform system is not even tracking it. Help please. Thank you.

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    JotForm Support

    Answered by Jan on October 25, 2015 at 10:46 AM

    Hi angieroy,

    Your email address is in the bounce list which is why you are not receiving the email notifications.

    I removed your email from the bounce lists. I also removed the ";" semi-color after the email address in the recipient.

    You should be able to receive the notifications now. You can also go to the Submissions page in order to view the submissions.

    Please check these helpful guides for your reference.
    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    How-to-remove-your-email-address-from-bounce-list

    Let us know if you're still having issues receiving notifications. Thank you.

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    Answered by angieroy on October 25, 2015 at 01:14 PM

    I thought I checked the bounced list. I put in the email address, and it said it wasn't in the list but I guess there was something I was doing right with checking the list. YES - EVERYTHING IS NOW WORKING. THANK YOU SO MUCH!!!!!!