Can I get my recently suspended account re-activated?

  • Profile Image
    Luke Godfrey
    Asked on January 18, 2012 at 06:17 AM

    When attempting to login I was presented with the following message.

    Due to terms of use violation, your account has been suspended. It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

    I have several forms on serveral different web sites which are all now disabled which causes a huge problem as if my account is not re-activated I will have to re-create them all one by one. 

    I have used JotForm for years and would prefer to continue to do so.

    Please can you advise if my account can be re-activated?

    Thank you.

  • Profile Image
    idarktech
    Answered on January 18, 2012 at 06:51 AM

    Hi Luke,

     

    We have already re-activated your account, but we are forced to delete the form that is suspected for phishing (login form). Please do not recreate that type of forms as it will be auto-detected and auto-suspended by our system. Thank you so much for your time and cooperation.

    We apologize for any inconveniences caused. Thank you, have a great day!

     

  • Profile Image
    leroy120
    Answered on January 18, 2012 at 06:52 AM

    Thank you very much for your speedy responce.