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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I Don't Receive an Email After a Submission

    Asked by hotelmagique on October 25, 2015 at 06:33 PM

    Hi,

    I'm afraid i really don't understand the 'email' area and how to set up so all submissions are send to my email!

    I don't understand what I should fill in in this field!

    Can you please help me so i receive all submissions in my email?

     

    Page URL:
    https://form.jotformeu.com/52976743816368

    email receive after a
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    JotForm Support

    Answered by mert on October 26, 2015 at 03:43 AM

    Hi,

    There are 2 reason for the occurrence of this issue. First one, you haven't set any "Recipient E-mail" to your "Notification". Also, you can find the guide about how to access it.

     

    Secondly, you set a condition to send notification when the circumstances provided. In this case, notifications only send when "Company Name" is filled.

     

    You need to delete that condition, if you want to receive notification for every submission.

     

    To delete a condition,

     

    Please try those methods, they will be fixed the issue. If you encounter any error, let us know about it.

    Thanks.