I Don't Receive an Email After a Submission

  • hotelmagique
    Asked on October 25, 2015 at 6:33 PM

    Hi,

    I'm afraid i really don't understand the 'email' area and how to set up so all submissions are send to my email!

    I don't understand what I should fill in in this field!

    Can you please help me so i receive all submissions in my email?

     

    Page URL: https://form.jotformeu.com/52976743816368
  • mert JotForm UI Developer
    Replied on October 26, 2015 at 3:43 AM

    Hi,

    There are 2 reason for the occurrence of this issue. First one, you haven't set any "Recipient E-mail" to your "Notification". Also, you can find the guide about how to access it.

    I Dont Receive an Email After a Submission Image 1 Screenshot 40

     

    Secondly, you set a condition to send notification when the circumstances provided. In this case, notifications only send when "Company Name" is filled.

    I Dont Receive an Email After a Submission Image 2 Screenshot 51

     

    You need to delete that condition, if you want to receive notification for every submission.

     

    To delete a condition,

    I Dont Receive an Email After a Submission Image 3 Screenshot 62

     

    Please try those methods, they will be fixed the issue. If you encounter any error, let us know about it.

    Thanks.