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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I click the save button in PDF Designer, it says "Saving Report", then "Report not Saved"

    Asked by Digit_ALL on October 25, 2015 at 11:12 PM

    When I click the save button, it says "Saving Report" for about a minute, then  "Report not Saved".

    All my other connections seem to be working fine, changes to other forms are beings saved quickly and with no problems. I tried formatting a different form and that one seems to be saving properly. The form I'm trying to format is shared with me I think its ID is 52575437042152.

    save report pdf report pdf design
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    JotForm Support

    Answered by mert on October 26, 2015 at 06:46 AM

    Hi,

    Could you describe the method of reporting? Which report type you want to get?

    Also, I checked the form ID that you gave and created several reports. I didn't replicate the same error, they were all saved.

    In addition, the form that you've mentioned is belong to another user. Could you check the form ID too?

     

    I'm waiting for your answer.

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    Answered by Digit_ALL on October 26, 2015 at 11:15 AM

    I'm trying to customize the PDF that's automatically sent when an applicant submits a form. I had originally been able to save the formatting changes, but now when I press the Save Report button I get the above-mentioned error.

    The report is shared with me by Hammell Transportation. I believe the ID I shared is theirs.

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    Answered by Digit_ALL on October 26, 2015 at 11:26 AM

    I went back and checked if I could save and it's the same as before. I can make a single change to the title of the PDF and save, but if I try to change or delete anything else it won't save.

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    JotForm Support

    Answered by Welvin on October 26, 2015 at 01:45 PM

    I just checked it and I confirmed the issue in the form.

    I can't replicate this to my form so I think this has something to do with the length of the form. I have forwarded this to our developer.

    Thanks

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    Answered by Digit_ALL on October 26, 2015 at 03:09 PM

    Thank you so much, I was getting worried that I'd done something wrong.

    On a related note, is there a way to add page breaks to the PDF attachment? Some information is breaking at odd places and I want to try to keep certain information together.
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    JotForm Support

    Answered by alp_deniz on October 27, 2015 at 10:12 AM

    Hello,

    There seems to be a temporary issue while saving a custom PDF design and it is fixed now.

    Thanks for letting us know.

    Kind regards

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    Answered by Digit_ALL on October 27, 2015 at 03:10 PM

    I was able to save changes for a while, but I'm getting the 'Report Not Saved' error again. 

    Is there a certain number of changed you can make? I'm specifically adjusting the question boxes with multiple lines of text to display properly and there are quite a few to modify.

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    JotForm Support

    Answered by Welvin on October 27, 2015 at 04:26 PM

    Yes, I'm also getting the same error again. I have reopened the ticket so the assigned developer can check it again.

    Thank you for letting us know.

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    Answered by Digit_ALL on October 30, 2015 at 12:35 AM

    Any news on this? I have a few more things I need to do to the PDF.

    Thanks!

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    Answered by Ben on October 30, 2015 at 05:07 AM

    Unfortunately no, not until our developer is able to find the fix that would be applied and that would stay there.

    Since we can not see details of what is the issue (but our developer can) I presume that the issue now is that the fix should be working and that this issue is now specific to your form, so it might need a bit more time to find the best way to fix it without causing issues to other forms.

    Having that in mind, the ticket is re-opened to our developer as my colleague has mentioned, and as soon as there are any updates, we will let you know about them through your thread.

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    Answered by Digit_ALL on November 06, 2015 at 08:47 PM

    I finally just reset the form because I'm not sure what is messing up the save feature. I'm going to try to make as many changes as I can before the error starts happening again.

    The problem I'm really having is some questions on my form are long and can't be fully displayed on the PDF without me manually adjusting it. Is this something that may be fixed in the future? Or have I overlooked the solution?

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    JotForm Support

    Answered by alp_deniz on November 06, 2015 at 09:38 PM

    Hello,

    The problem is that information sent to the server is over our current POST limit, because of number of fields in your form. I will be working on it to compress more in order to fit in as much as possible.

    As you already mentioned, it is a great idea to allow dynamic sizing and it is on my list. I will update here when it is solved.

    Kind regards

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    Answered by Digit_ALL on November 07, 2015 at 12:33 AM

    Okay, thanks for letting me know. It seems I'm able to make a few saves before it gets stuck, so I'll make the most of what I've got :-)

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    JotForm Support

    Answered by abajan on November 07, 2015 at 07:53 AM

    Okay, thanks for that info. We're really sorry for the inconvenience. We'll be sure to keep you updated on any progress towards resolving the aforementioned issues.

    Regards