What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Wondering why one of the forms is showing 2700+ submissions but only has 174 entries?

    Asked by carey_support on October 26, 2015 at 04:31 AM
    Also just wondering why one of the forms is showing 2700+ submissions but only has 174 entries?

    Thanks so much
    Timo Schuring

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    JotForm Support

    Answered by TitusN on October 26, 2015 at 04:40 AM

    Hello Timo, 

    I notice that your form - http://www.jotformpro.com/form/52788505824970 - now shows 4K entries while you appear to have 199 actual entries on the form. 

    Our developers are aware of the situation - and are working to resolve it. 

    We'll provide an update on this thread concerning a resolution to the issue. 

    Thank you for your patience. 

     

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    JotForm Founder

    Answered by aytekin on October 26, 2015 at 04:42 AM

    We have reset your counts. Sorry about this. We are investigating the reason. 

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    JotForm Founder

    Answered by aytekin on October 26, 2015 at 10:40 AM

    The problem is now fixed. The counts should also be correct now. Thanks for your patience. 

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    Answered by carey_support on October 26, 2015 at 08:19 PM

    Thanks a lot