Why is my submission counter different from the number of submissions I have?

  • hkftu
    Asked on October 26, 2015 at 5:01 AM

    My submission counter for my form reads around 5504. When I go to look at my submissions, only 1920 come up. I'm not sure if this is because the submission counter is wrong or if jotform is somehow dropping submissions. I would really appreciate any help I can get with this as soon as possible.

     

    Page URL: http://www.jotform.com/?formID=52578759580472
  • victor
    Replied on October 26, 2015 at 10:24 AM

    Sorry for this inconvenience. I have just reviewed your account and only see 18 submission for this month.

    Why is my submission counter different from the number of submissions I have? Image 1 Screenshot 20

    If you are still experiencing this, please let us now and we will take another look.