What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my submission counter different from the number of submissions I have?

    Asked by hkftu on October 26, 2015 at 05:01 AM

    My submission counter for my form reads around 5504. When I go to look at my submissions, only 1920 come up. I'm not sure if this is because the submission counter is wrong or if jotform is somehow dropping submissions. I would really appreciate any help I can get with this as soon as possible.

     

    Page URL:
    http://www.jotform.com/?formID=52578759580472

    Submissions counter different submission counter
  • Profile Image

    Answered by victor on October 26, 2015 at 10:24 AM

    Sorry for this inconvenience. I have just reviewed your account and only see 18 submission for this month.

    If you are still experiencing this, please let us now and we will take another look.