What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I Got an Email to Say My Account is Over Quota

    Asked by EthicalJobs on October 26, 2015 at 08:10 AM

    I just received an email to say

    "You have currently reached the limits of your account. Your forms will be disabled Tuesday at 12pm EST. Premium accounts are limited to 1000 submissions per month."

    But my account is nowhere near 1000 submissions - It's only had about 200 over 6 months...

    It would be really bad if it was disabled!

    Can you please let me know what's going on??

    Thanks!

    my account email email TO Submissions thanks
  • Profile Image
    JotForm Support

    Answered by mert on October 26, 2015 at 11:33 AM

    Hi there,

    First of all, sorry for the inconvenience. Recently, we had a problem with the submissions; but currently, we have fixed that issue.

    So, your submissions levels should be back to the normal levels which is 57 right now and your account is active. Please, ignore the email you have received. It was sent by mistake.

    You don't need to worry about it, your account is not going to disabled. Please, recheck stats by yourself and let us know, if anything is wrong with it.

     

    Thanks for your understanding.

  • Profile Image

    Answered by EthicalJobs on October 26, 2015 at 11:45 PM
    Great to hear - thanks :)
    ...
  • Profile Image
    JotForm Support

    Answered by mert on October 27, 2015 at 03:24 AM

    Hi again,

    You are kindly welcome. Again, I checked your stats to make sure everything is OK. It seems that your account has no problem.

     

    If you encounter anything like that, please let us know.

    Have a great day.