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  • Profile Image

    Text becomes hidden when selecting a product

    Asked by Valshe001 on October 26, 2015 at 10:51 AM
    Hi
    Is it possible you can review the pay-page, when an item is selected all
    other features blank out, the customer has to click elsewhere on the form
    to bring the features back into view, but even that is not guaranteed to
    make all visible, honestly it is soooo annoying.
    - Basically you complete the form
    - Select next or buy now
    - You have a list of product to buy with check boxes
    - You select one box and all the others blank out, thus not visible at
    all
    - Click elsewhere in the form and the options reappear
    Some customers have left the form altogether thinking it some kind of scam,
    i have attached a JPEG of what is visible (or not) when option selected.
    Note happens on all our pages where we have selected the Pet Lover as our
    theme.
    Regards
    William
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 26, 2015 at 11:01 AM

    Hi,

    That seems a style issue on that particular theme you are using.

    Please inject this CSS codes to your form, this should correct it.

    .form-line-active[data-type="control_stripe"],

    .hover-product-item:hover {

        color: #fff;

    }

    Guide: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes-to-your-Form (paste this code at the bottom part)

    Thanks!

  • Profile Image

    Answered by Valshe001 on October 26, 2015 at 11:45 AM
    MANY THANKS
    ...