What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I changed the form and it isn't updating for the users.

    Asked by lebaus on January 18, 2012 at 03:54 PM

    I have updated a form (secure form) and as a "secure form" it doesn't update for the users. As a non-secure form it does update. Am I doing something wrong? 

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    Answered by lebaus on January 18, 2012 at 03:56 PM

    Nevermind, I see that this issue has already been posted. Can't wait to know what's going on.

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    Answered by fxr on January 18, 2012 at 04:01 PM

    It may well be related to the installation of a new JotForm server , but I will update you properly when I hear something back.

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    Answered by fxr on January 18, 2012 at 06:27 PM


    This problem should be fixed now. We had a problem with a replication server, unfortunately, in this instance, our monitoring systems failed to spot a failed process and replication had to be started manually. We are investigating the reasons why this monitoring service also failed.

    If your forms are still not functioning as normal, give it another hour to ensure replication has occured globally, if the problem persists after that time, please report it back to us.  

    Sorry, again for any disruption to normal service.