What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Value of OrderDescription element has been truncated error in Paypal Pro

    Asked by gashmlay on October 27, 2015 at 04:50 PM


    I've got the same error

    but I have not found it on the form nor on Paypal account where I could  change the description, could you please explain me more?

    Thanks you a lot

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    JotForm Support

    Answered by Welvin on October 27, 2015 at 04:57 PM

    You can change the description in the Paypal field. Simply run the wizard:


    But one thing is that your location is France. Note that PayPal Pro will only work with merchants from the US, Canada, and the UK.  I would suggest using Paypal Standard instead.


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    Answered by gashmlay on October 27, 2015 at 07:11 PM

    Thank you very much! It's work the way you said!

    Following the way I use the Jotfrom, I lmay forget how I have done and which component has been used and this is not only for Paypal, may I suggest ,when we set the form and use a component, to have a way to see somewhere on the component used in the form which kind is used or enable to copy it (as Google Form allows), il will be faster for us to modify or add new fields.


    Thanks again


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    JotForm Support

    Answered by jonathan on October 27, 2015 at 11:50 PM

    Thank you for the confirmation that it is now working on your form.

    We will answer your next question separately here http://www.jotform.com/answers/691548