What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform ALL forms showing but when submitted say Disabled

    Asked by MXTiming on October 28, 2015 at 03:09 AM

    Please please help urgently.

    We have had some huge issues with Jotform over the last week, we had a bug in one of our forms that made it keep counting the submissions when no submissions where being made. This made us go over our quota which I think has now disabled our account. Our count has now been reset and is sitting at 450 of 1030.

    I asked to have our Quota increased while this was being fixed by the developers and this never happened and now our form is showing as disabled.

    Here are the links for the forms 






    Can you please reactivate our account immediately, this is the close off day for one of our forms. I am so stressed out and upset and I am getting anxious that no-one is responding to my messages.


    I am getting desperate.


    Please help ASAP. If I need to set up a new account please let me know. 




  • Profile Image

    Answered by MXTiming on October 28, 2015 at 03:13 AM

    Sorry, this question should've been answered from the MXT account, I tried making a new account to clone the forms but it wouldn't let me as they are disabled.

  • Profile Image

    Answered by MXT on October 28, 2015 at 03:19 AM

    This is the other thread I have going http://www.jotform.com/answers/691484-Form-Disabled#3


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    JotForm Developer

    Answered by irem on October 28, 2015 at 03:58 AM

    Hello Sam,

    We are sorry for your trouble! For your question, you can refer to the answer on this thread (http://www.jotform.com/answers/691484-Form-Disabled).

    Thank you!