The jotform no longer updates information on my Google Spreadsheet. How can I get it to automatically upload the information again?

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    Janellen Lombardi 
    Asked on October 28, 2015 at 08:31 AM

    Hello, I created a jotform with my dropbox account.  For the first few weeks, everything worked fine with the account.  When students submitted work with the jotform and dropbox, their contact information was automatically uploaded to a Google Spreadsheet for our convenience.

     

    Later, I started to manipulate the spreadsheet a little for our convenience.  I added a column and changed the width of the columns so we could see all the details together.  At first, these changes didn't seem to affect anything significant.

     

    However, when I checked back today, I realized that the information from the jotform/dropbox is no longer transferring to the Google Sheet.  Is there any way to get that information to transfer again on its own.

     

     

  • Profile Image
    Welvin
    Answered on October 28, 2015 at 10:08 AM

    Our apologies for the issue. Adding columns and changing the widths of the columns shouldn't break the integration. But I'm afraid that you can only fix it by reintegrating the form to Google Spreadsheet. When re-integrating, you will get a new sheet losing all your changes in the previous sheet.

    I would also take this chance to suggest that you should create an account and move the forms there. Your forms are currently created using a guest account. Note that there's a chance that you will lose the access to the forms, especially if you will clear your browsing data.

    Thank you.

  • Profile Image
    Janellen Lombardi 
    Answered on October 28, 2015 at 10:45 AM
    Two things:
    How do I reintegrate the form?
    Also, can you give me details about establishing an account?
    Thank you for any help you can provide,
    Janellen Lombardi
    Janellen Lombardi
    Gifted facilitator
    jlombardi@northallegheny.org
    724-934-7219
    ...
  • Profile Image
    Welvin
    Answered on October 28, 2015 at 12:18 PM

    First, you have to remove the integration. Here's how:

    a. Click the "Integration" button in the top toolbar

    b. Find and click the "Google Spreadsheets" option

    c. Click the "Remove Integration" button

     

    The same steps to get and create the spreadsheet integration.

     

    To create an account, simply click the "Signup" button in the website menu. Or, use this page: https://www.jotform.com/signup/

    Thanks