What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do you have uptime guarantees?

    Asked by suuwebservices on October 28, 2015 at 01:09 PM

    I recognize that technology has glitches, and last Friday's site outage was a new one for me since I've been a JotForm customer, but before I go full-force and move all of my site's forms into JotForm I wanted to know if there are any kind of promises/guarantees for avoiding outages or no downtime for updates, etc.

    Thanks!

    uptime guarantee
  • Profile Image
    JotForm Support

    Answered by Welvin on October 28, 2015 at 03:52 PM

    Our apologies if you experience such issues. For our system status, you can check at http://jotformstatus.com/.  

    If there were issues, that doesn't mean our system is down. We've made updates, but we have also made sure that all forms are constantly working. If there are issues, please report it to us through this support forum so we can check right away and alert our developers which are also on standby.

    Thank you.