Email content disappeared after receiving confirmation email

  • sunedisonRSC
    Asked on October 28, 2015 at 1:33 PM

    Hi

     

    I have a form where the email content disappears after i received the confirmation email. Is this something that is happening due to jotform? 

     

    Or out of our mailbox.

     

  • Charlie
    Replied on October 28, 2015 at 4:20 PM

    Hi,

    Is the content first appears then suddenly disappears?

    I believe we do not have any control in your email client.

    I checked your form titled "SunEdison SiteSurvey Submit", there's two notifications setup under "Emails"

    Email content disappeared after receiving confirmation email Image 1 Screenshot 30

     

    For the "Site Survey Submit", the recipient address is homesolar-finaldesign@sunedison.com. I checked our mail log and here's a sample email notification of it.

    Email content disappeared after receiving confirmation email Image 2 Screenshot 41

     

    I can't seem to find any problems on it. I believe it is more related on your email client. Please do check the settings of it. May we know what email client you are using? You can also contact the support team of the email service provider that you have.