Jot form app no longer works

  • Profile Image
    John Williams 
    Asked on October 28, 2015 at 02:25 PM

    i have moved my account to be hosted on your European servers and now the iPad app no longer works...I cannot sign on

     

    the account name goandoreghyc

     

    thanks

     

    john

  • Profile Image
    KadeJM
    Answered on October 28, 2015 at 03:21 PM

    Hi John, I see you appear to be having issues using your jotform account and our iPad App.

    I looked but I don't currently see any username for "goandoreghyc" nor did I find an account with the email address you've listed here for "ejwmac@icloud.com".

    Are you certain that is the correct username?

    If you are then could you please share the email address you are using for your account so that we can try to locate it that way?

     

  • Profile Image
    glandoreghyc
    Answered on October 28, 2015 at 03:43 PM

    Apologise. The account name is glandoreghyc

    sorry for that I should pay more attention

     

    john

  • Profile Image
    KadeJM
    Answered on October 28, 2015 at 04:04 PM

    No problem, I found your account now, thank you for that.

    Did you check to see if it'd work with the right account name?

    Or is it still an issue on the iPad App?

  • Profile Image
    glandoreghyc
    Answered on October 28, 2015 at 04:09 PM

    Yes ok now but

    when I look at the data how do I know it is on the new Europe servers?
  • Profile Image
    KadeJM
    Answered on October 28, 2015 at 04:21 PM

    Thanks for confirming that with us.

    As for your secondary question I've moved it to this thread here " How do I know my Data is now being stored on European Servers? " as a new topic.