[JotForm Mandrill Account] Sometimes receiving blank email after submitting filled form. #2

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    Asked on October 28, 2015 at 03:16 PM

    today I received empty mail (gmail) ,but on jotform app(iphone) form was filled. 

    Also I received a payment, so I was suppose to get filled form on my email. 

    This is not the first time.

    I have all fields required.


    Please help me

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    Answered on October 28, 2015 at 03:17 PM

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    Answered on October 28, 2015 at 06:07 PM

    Thank you for contacting us.

    We were able to confirm the issue with email alerts for your account. Now it has been escalated to our Development Team for further investigation.

    This thread will be updated one we have any news for you.

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    Answered on May 20, 2016 at 06:51 AM


    May we know if you're still experiencing this issue?