What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is disabled and can't login.

    Asked by ctshing on October 29, 2015 at 02:00 AM

    My form is disabled.

    https://form.jotform.me/52959354483468

    I want to login but seems not successful and no email is received when using "lost password" function.

    username is ctshing.

    Please kindly help. Super thanks.

    form is disabled lost password
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 29, 2015 at 08:26 AM

    Hello ctshing,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now. Do try to sign in to your account and get back to us if you have any trouble.

    Thank you!

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    Answered by ctshing on October 29, 2015 at 02:25 PM

    Thanks for your reply. Would you please advice how to avoid to be blocked again? Thanks so much.

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    JotForm Support

    Answered by Welvin on October 29, 2015 at 05:01 PM

    Just please don't create a form that would capture a username or email address in a combination of a password field - a form that would ask for login information.

    Thanks