I do not receive submission email

  • jorisdircxgmailcom
    Asked on October 29, 2015 at 4:25 AM

    I do not receive confirmation emails and submission emails when placing an order

    Page URL: https://form.jotformeu.com/52996341850362
  • Ashwin JotForm Support
    Replied on October 29, 2015 at 9:06 AM

    Hello jorisdircxgmailcom,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should be receiving the submission emails without any problem.

    I did check our email logs and found that you have and found that emails are being sent successfully. Please check the logs below:

    [2015-10-29 06:07:34] Submission #321922454234135455 Form #52996341850362 SENT to wijn@sint-montfort.be from wijn@sint-montfort.be via SENDMAIL
    [2015-10-29 05:25:41] Submission #321919940234449812 Form #52996341850362 SENT to wijn@sint-montfort.be from wijn@sint-montfort.be via SENDMAIL [2015-10-29 04:40:43] Submission #321917242234848451 Form #52996341850362 SENT to wijn@sint-montfort.be from wijn@sint-montfort.be via SENDMAIL [2015-10-29 04:23:01] Submission #321916181234145469 Form #52996341850362 SENT to wijn@sint-montfort.be from wijn@sint-montfort.be via SENDMAIL
    [2015-10-27 17:33:09] Submission #321790789091454648 Form #52996341850362 SENT to wijn@sint-montfort.be from wijn@sint-montfort.be via SENDMAIL

    Have you checked your spam folder already? Please check and see if the emails ended up there.

    You may also like to change the sender email of your form's notification email alert to "noreply@jotform.com" and see if that solves your problem. Please check the screenshot below:

    I do not receive submission email Image 1 Screenshot 20

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!