Deleted Service form in error & suspicious emails

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    anchor
    Asked on October 29, 2015 at 07:26 AM

    Dear Sirs,

    1. In error I have just deleted my service form, Can you retrieve urgently

    2.  I have seen for the first time an unusual volume of errors  coming to

    "info@anchormixandmastering.com "  with the subject : "Undeliverable: CONGRATULATIONS !!!" & wondering if its a attempted "Hacking or breach"

     

    Augustus Clarke

     

     

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    1thomh1
    Answered on October 29, 2015 at 08:34 AM

    Have you tried the 'trash' folder, which can be located to the left of the 'my forms' page?

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    david
    Answered on October 29, 2015 at 11:59 AM

    Hi,

    If you did not fully purge the form, you should be able to restore it:

    http://www.jotform.com/help/134-How-to-restore-deleted-forms

    As for the emails, I am not sure where those are originating from.  I checked our mail logs for that address and there is not record of it on our end.  It is not coming from any of our forms.

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    anchor
    Answered on October 29, 2015 at 02:45 PM
    New response received1. I did find the restore form & it seemed to have been restored.
    2. The email matter is very strange as there was about 100 of them !!
    ...
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    david
    Answered on October 29, 2015 at 04:07 PM

    I would change your email password just to make sure it has not been compromised.  It does not look like a JotForm related issue but I would recommend making the change.

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    anchor
    Answered on October 30, 2015 at 10:45 AM
    New response receivedthanks
    ...
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    david
    Answered on October 30, 2015 at 11:49 AM

    You are very welcome.  If there is anything else we can assist you with, let us know and we will be happy to help.