Payment button not taking me to paypal for my form!!

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    teamforms
    Asked on January 19, 2012 at 06:54 AM

    Hey jotform. 

    You guys were really helpful earlier this morning in helping me with tech issues for a previous form, but it looks as if a new problem has sprung up on a different form I have. 

     

    A different form that I have is NOT taking users to paypal after they click submit!  I have the form embedded into my website. I cleared cache,reset browser etc. The form went through without a payment :( 

     

    Please help! :) 

     

    Form:20021352248

  • Profile Image
    idarktech
    Answered on January 19, 2012 at 09:49 AM

    Hi,

    I just tested that form 20021352248 and I am being redirected to paypal instantly after the form is submitted. You can check my video screen here. Could you please try this time? Also, have you tried it on different browsers? If not, please check it and report here if you've experienced any problem.

    Note that, If a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as a Pending Submission. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction. http://www.jotform.com/help/135-How-to-View-Pending-Submissions

    Just please let us know if you need any further assistance. Thank you so much!

  • Profile Image
    teamforms
    Answered on January 19, 2012 at 02:54 PM

    Hi! It's still not working!

    20021352248

    Please please take a look and see if you can fix this. Thank you!!!

     

  • Profile Image
    teamforms
    Answered on January 19, 2012 at 03:28 PM

    Sorry to be freaking out, but this is the last thing I need to do to launch my website. Please let me know!

  • Profile Image
    teamforms
    Answered on January 19, 2012 at 04:12 PM

    The problem is not when the form is free standing. The problem is when the form is embedded. I'm currently embedding the form and the embedded version is not directing me to paypal. 

     

    I have 3 forms on jotfom and since yesterday all of my forms have been experiencing embedding problems. This is the last form that I need to have up and running and i'm hoping you guys can help soon!

     

    Thank u for your help & time!

  • Profile Image
    idarktech
    Answered on January 19, 2012 at 05:51 PM

    Hi,

    May we know the exact website URL where your form is currently embedded to? Also, can you please try to re-embed your form using iFrame code? As you just said, the form it self is fine, so there may be a code conflict between your site and the form that's why the form losses its functionality. Can you please re-embed it using iFrame Code? Thanks.

    Just let us know if this doesn't work so that we can further assist you. Thank you so much for your patience!

  • Profile Image
    teamforms
    Answered on January 20, 2012 at 02:36 PM

    hey guys, here's a direct link to the form http://www.carrimanlawgroup.com/news/

     

    It's embedded and still when you go to submit your information, its not taking you to paypal. I've used up a few submission in my allocated amount because of this also :( 

    Your help would be greatly appreciated. 

     

    Thanks. 

  • Profile Image
    Mike_T
    Answered on January 20, 2012 at 07:22 PM

    Thank you for provided information.

    I see two forms in your news page source code. This is probably causing the problem.

    Could you please try to embed one of your form using an iFrame option?

    Please give it a try, and let us know if you need any further assistance.

  • Profile Image
    teamforms
    Answered on January 20, 2012 at 07:39 PM

     

     

    I removed the second source - that didn't work. Its STILL not bringing me to payment for Paypal: 

    http://www.carrimanlawgroup.com/news/  this is an embedded version of the form. 

     

    I created a second page on my website to create an "iframe" version of the form, and on this version, not only did it not take me to paypal, but many of the conditions weren't working...it didn't even show me a submit button!

    http://www.carrimanlawgroup.com/x/

     

    This has been going on for 2 days now. I really REALLY appreciate you guys helping, but the problem is not on my end. Please help :) 

     

     

  • Profile Image
    idarktech
    Answered on January 20, 2012 at 08:00 PM

    Hi,

    Thanks for providing us your website URL. I just tested it and it seems to be fine. This page (http://www.carrimanlawgroup.com/news/ ) redirects me to paypal without any problem. Could you please test it on different browsers? Chrome and Firefox seems to be fine.

    Could you please try this time and tell us the result? Thank you so much for your understanding and patience with this. It's always appreciated.

  • Profile Image
    idarktech
    Answered on January 20, 2012 at 08:09 PM

    By the way, here's another video taken on that page, Im' using Chrome: http://idarktech.com/jotform/video/paypal_1.html

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    teamforms
    Answered on January 20, 2012 at 08:31 PM

    Hi and thanks - i just tinkered around with it a few times. It seems to be running back to normal again. Appreciate your help very very much. 

     

    Thank you support team!

  • Profile Image
    idarktech
    Answered on January 20, 2012 at 08:56 PM

    We're happy to hear it, teamforms. If you have any other questions or concerns, please do not hesitate to contact us again. Thank you for using JotForm!