What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why aren't the analytics up to date?

    Asked by WorldLearning on October 29, 2015 at 10:20 AM

    Hello,

    It seems that my from's analytics aren't up to date. I can see that I have 5 submissions, but in the Form Analytics page it indicates that there have only been 2 submissions. It also isn't showing me number of views from the last 8 days. Is there any way to remedy this?

    Thanks for your help!

    Screenshot
    analytics form analytics
  • Profile Image
    JotForm Support

    Answered by Welvin on October 29, 2015 at 01:31 PM

    Our apologies. I have now forwarded this thread to our developers so they can investigate this further. If there are updates, you should know it in this thread.

    Thank you.

  • Profile Image

    Answered by WorldLearning on November 05, 2015 at 01:37 PM

    Thank you for looking into this issue. There seems to still be no improvement. Do you have any updates on the situation from your developers?

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    JotForm Support

    Answered by Welvin on November 05, 2015 at 02:38 PM

    I'm sorry, but we still do not have an update to this report. The ticket was assigned to our developers and if updates are made, they should notify you through this thread.

    Thank you.

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    JotForm Developer

    Answered by mustafa on November 09, 2015 at 04:26 AM

    Hi,

    Sorry for the late response. We have made some fixes and your numbers seem ok now. Thanks for your patience and cooperation.

    Regards.

  • Profile Image

    Answered by WorldLearning on November 12, 2015 at 11:09 AM

    Thank you for your response and you attention to the issue. I am now having no problem seeing the number of views, however it still isn't showing me the number of responses. I know that I am getting responses because I can see the submissions that are coming in. 

    This isn't that big of an issue, seeing as I can count my submissions not using the form analytics page. However, it would be nice to see the average time feature that is available through the analytics. 

     

    Thanks again for your help.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 12, 2015 at 01:26 PM

    Hello WorldLearning,

    I did check your form's analytics report and it does not seems to display the count of responses. Please check the screenshot below:

     

    Your message has already reached my colleague and he will get back to you soon.

    Thank you!

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    JotForm Developer

    Answered by mustafa on December 09, 2015 at 07:34 AM

    Hi,

    We have fixed the form analytics and it is working fine now. Still some of your old conversion data may be missing and we are working to recover them. Thanks for your patience.

     

    Best