What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    still getting blank gray box where jotform contact me shd be

    Asked by sittercritter on January 19, 2012 at 12:14 PM

    Hi, just some followup:  I tried deleting it and reinserting it following first your sgoogle sites instructions then your embed ststructions but NADa.  I got a message saying there were tags not allowed in Google. The Test Sources come out fine but they still show up on my sites.

    I did get into my forms however since you sent my forms over from wherever else they may have been! thx!

    I have recently deleted then reinstalled an update of Adobe Flash but this doesnt help. 

    FYI, I've long had problems playing embedded videos too.

    There is a CAll Me Gadget that comes up blank too.  IF I can solve the Jotform issue maybe I can solve them all.  At the very least I need my contact form and dont want o use googles.





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    JotForm Support

    Answered by Mike_T on January 19, 2012 at 06:53 PM

    Hello Peggy,

    Thank you for contacting us.

    As far as I understand, you have already solved access problem to your JotForm account.

    Have you tried the following instruction for Google Sites?

    Adding Form to Google Sites

    If you are still facing some problems, please share the view access to your google sites, so we will be able to check your forms:


    We are looking forward to hearing from you.

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    JotForm Support

    Answered by Mike_T on January 20, 2012 at 07:55 PM

    For some reason, this thread is still here in our support Inbox, but we do not see any reply from you.

    If you still need any assistance, please let us know. We will be happy to help you.

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    Answered by sittercritter on January 20, 2012 at 09:56 PM

    Hi Mike, thx for getting back to me. 

    Yes, I got into my jotform accts.  They appear to be consolidiated now, thx.

    Yes, I did try it via your Google link, which is how I posted the contact form in the first place, and even tried it again as an embed. Tried lotsa stuff but NADA!

    I also tried the "Clean up messy html" but that didnt solve it either.

    I have shared the view of my sites with jotform@jotform.com. Pls let me know if there is any problem viewing them.

    You didn't hear back from me because I received your initial reply in my email box and responded by email instead of in this forum.

    Thx for everything.  I'm a big fan of jotform.

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    JotForm Support

    Answered by NeilVicente on January 21, 2012 at 05:50 AM


    I was able to embed a clone of your contact form on my Google site without any problems.

    Are you sure you correctly followed the steps laid out in our Adding Form to Google Sites user guide article? Watch the short video below for more detailed instructions on how to add a form on your google site.

    If you're still having problems, please feel free to contact us again.

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    Answered by sittercritter on January 22, 2012 at 05:50 PM

    Yep, did it right yet again but no luck.  I am also getting blank gray boxes with the call me gadget and paypal gadget.  Ive cleared cache and cookies, reinstalled Adoble Flash, unticked the acceleration box, etc.  NADA! 

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    JotForm Support

    Answered by NeilVicente on January 22, 2012 at 06:03 PM


    If other Google gadgets are not working on your site, then I think it is safe to conclude that the problem is not with JotForm. I have a hunch that it might be related to your browser.

    Try using a different browser such as Chrome. If results are the same, test again using a different computer. If all else fails, use a computer with a different network connection.

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    Answered by sittercritter on January 23, 2012 at 07:56 AM

    Thank you!  I will.

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    Answered by sitter critter on January 23, 2012 at 03:18 PM

    Thx for the good advise:

    OK, in IE, I get the paypal box but not the call widget or the jotform

    In Chrome, I re-embedded call widget and jotform and now have all 3 gadgets in that browser!

    In FFox, still no jotform or paypal but the call widget showed up after I re-embeded it through chrome.


    What do you make of that??? 

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    Answered by sittercritter on January 23, 2012 at 03:41 PM

    Neil, just tried it on another computer and i-phone where both safari and Firefox loaded all the content in all the widgets.  I'll look into what's going on on my own computer.  Any suggestions as to where to look and what to look at greatly appreciated!

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    Answered by sittercritter on January 23, 2012 at 04:10 PM


    I Found it!  It was "Ghostery," a tracking blocker I added on in Firefox.  All Widgets GO!  Thx you guys!

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    JotForm Support

    Answered by NeilVicente on January 23, 2012 at 11:01 PM

    Glad to hear you were able to sort this out. Feel free to contact us again if you have other issues or concerns.

    Thank you for using JotForm!