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    Not receiving submission and autoresponder emails.

    Asked by UNICORC on October 30, 2015 at 05:13 AM
    hi , I'm using the form to send an email to my employees and a thank you email to the customer ( the Field EMAIL ) . The mail client does not arrive where I'm wrong ?ù
    tks
    Page URL:
    http://www.unicorc.it/nuovocliente.html

    email and thank email TO
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    JotForm Support

    Answered by ashwin_d on October 30, 2015 at 08:46 AM

    Hello UNICORC,

    I am not sure if I have understood your issue correctly. Do you mean to say that you are not receiving the submission emails in your inbox?

    I did check your form's notification email alert and did not find any issue with that. You should be receiving the submission emails correctly. I did check our email logs and found that submission emails are being sent successfully. Please check few logs below:

    [2015-10-30 05:42:45] Submission #322007363857525748 Form #52531453059352 SENT to info@unicorc.it from noreply@jotform.com via AMAZONSES [2015-10-30 05:07:09] Submission #322005227857772862 Form #52531453059352 SENT to info@unicorc.it from noreply@jotform.com via AMAZONSES [2015-10-30 05:07:09] Submission #322005227857772862 Form #52531453059352 SENT to info@unicorc.it from info@unicorc.it via SENDMAIL [2015-10-30 05:06:17] Submission #322005175857472652 Form #52531453059352 SENT to info@unicorc.it from noreply@jotform.com via AMAZONSES [2015-10-30 04:56:56] Submission #322004615857956043 Form #52531453059352 SENT to info@unicorc.it from noreply@jotform.com via AMAZONSES [2015-10-29 13:31:57] Submission #321949117857880489 Form #52531453059352 SENT to info@unicorc.it from noreply@jotform.com via AMAZONSES

    I also sent a test submission using my own email address, and I did receive the autoresponder email successfully. Please check the screenshot below:

     

    I would suggest you to please test your form again and see if your receive the submission emails and autoresponder email correctly. You may also like to check your spam folder and see if the emails ended up there.

    You may also like to speak to your email service provider and ask them to whitelist of domain names to ensure the delivery of emails. The following guide should help you grab the list of domain names which needs to be whitelisted:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Do get back to us if the issue persists.

    Thank you!