What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to downgrade my subscription from premium to basic (free). How do I downgrade?

    Asked by Chantal Logchies on January 19, 2012 at 01:17 PM
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    Answered by pinoytech on January 19, 2012 at 04:37 PM

    Hi Chantal,

    You can cancel your subscription by logging in to your PayPal Account and cancelling your subscription from premium to basic (free). Here are the steps to cancel via PayPal:

    1. Log into your PayPal Account

    2. Find the latest payment you made to us

    3. Click on your suscription number

    4. Click on "Cancel Subscription" button

    When you cancel your subscription you will not be charged again,  but your account will stay Premium until the time you have paid for expires. Even when you cancel your subscription, you will not lose any of your forms and your data.

    For further assistance, please don't hesitate to contact us! Thank you for using JotForm!

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    JotForm Support

    Answered by idarktech on January 19, 2012 at 05:57 PM

    Hi Chantal,

    Since you've paid using Paypal, kindly follow Pinoytech's guide above to cancel your subscription. I hope that helps. Just let us know if you need any further assistance. Thank you for using JotForm!