What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paid for upgrade - how long to activate?

    Asked by dangriffiths on October 30, 2015 at 08:00 AM



    I paid via PayPal to activate an upgrade from free to basic (because I'm so impressed with JotForm).

    How long would this take to avtivate and increase the number of responses that I can collect?

    Sooner the better - my forms are live.


    Thanks, and sorry for troubling you.

    Dan Griffiths


    +44 (0)208 253 7192


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    JotForm Support

    Answered by david on October 30, 2015 at 12:14 PM


    Usually subscriptions are applied instantly but it looks at though yours was not.  I went ahead and manually upgraded your account.  It should now show as Bronze. 

    If there is anything else we can assist you with, let us know and we will be happy to help.