Paid for upgrade - how long to activate?

  • Profile Image
    Asked on October 30, 2015 at 08:00 AM



    I paid via PayPal to activate an upgrade from free to basic (because I'm so impressed with Jotform).

    How long would this take to avtivate and increase the number of responses that I can collect?

    Sooner the better - my forms are live.


    Thanks, and sorry for troubling you.

    Dan Griffiths

    +44 (0)208 253 7192


  • Profile Image
    Answered on October 30, 2015 at 12:14 PM


    Usually subscriptions are applied instantly but it looks at though yours was not.  I went ahead and manually upgraded your account.  It should now show as Bronze. 

    If there is anything else we can assist you with, let us know and we will be happy to help.