No submissions are sent to my email address

  • Profile Image
    imyz1
    Asked on October 30, 2015 at 08:16 AM

    HI

    SUBMISSIONS FROM MY SITE ARE NOT BEING RECIEVED TO MY EMAIL.

    LOSING BUSINESS!!!!!!!!!!!

    PLEASE HELP & SOLVE.

     

    REGARDS

  • Profile Image
    Ben
    Answered on October 30, 2015 at 11:42 AM

    We apologize for the inconvenience.

    There does seem to be an issue with the emails and our developers are looking into it. My suggestion would be to set your forms with the setup as explained here: How to setup email alerts to prevent email bouncing related issues to see if that resolves the issue for you.

    In the meantime I am raising your thread to our developers so that they can check your account as well while fixing the issue so we will update you through this thread as soon as the issue is resolved.

  • Profile Image
    imyz1
    Answered on October 30, 2015 at 03:06 PM

    Thanks for your help. I await your response.

     

    Regards

  • Profile Image
    Charlie
    Answered on October 30, 2015 at 04:11 PM

    Hi,

    We have received reports from our developers that the issue has been fixed.

    Please do let us know if you are still experiencing this problem.

    Thank you for your patience and understanding.