What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account has been suspended

    Asked by Tania  on October 30, 2015 at 09:46 AM

    The message shown says it's due to suspicion of phishing.

    I do not use any illegal practices. I've just finished my first ever made order form as taught by a educational video and I believe if I somehow violated the rules of this site it was completely unknowingly and entirely by mistake.

    I haven't used the form in any other site as I don't have my own, so I really don't understand what has just happened. I am trying to educate myself about all these digital techie stuff and apologize for my illiteracy.

    Will you please explain which rule was violated so that I do not make the same mistake again and would it my account be recovered?

    Thanks.

    my account video order form message educational
  • Profile Image
    JotForm Support

    Answered by Charlie on October 30, 2015 at 01:39 PM

    Hi,

    Your account was autosuspended by our anti-Phishing system.

    I believe this is because of the form titled "Title Me", it has an input and submit button created on a "Text" field.

    This is identified by the system as suspicious because "Text" fields are usually used to display static text and not as a way to have input fields and a submit button. The form builder has a lot of input fields that you can use and has a dedicated "Submit" button. I have deleted that field and re-activated your account.

    Please do read our "Terms" of use, especially the "Phishing" section to avoid being autosuspended in the future.

    Thank you.