Email is failing to send but not showing up on Bounce List

  • mirving
    Asked on October 30, 2015 at 10:00 AM

    Email is failing to send but not showing up on Bounce List Image 1 Screenshot 30

     

    Bounce list check:

     

    Email is failing to send but not showing up on Bounce List Image 2 Screenshot 41

  • mirving
    Replied on October 30, 2015 at 10:02 AM

    I will add that this is a valid email address and I can send/receive emails from it...

  • victor
    Replied on October 30, 2015 at 1:54 PM

    Sorry for this inconvenience. I have just verified our bounce list and found your email listed

    Email is failing to send but not showing up on Bounce List Image 1 Screenshot 20

    It seems that Amazon suppressed the email.

    I have remove it from our bounce list and you should be able to receive emails now.

    Please let us know if you require further assistance.