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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not recieving email notifications for my form

    Asked by TimRayPT on October 30, 2015 at 10:56 AM

    I have just created a new form but cannot get the email notifications to work, I have looked through the FAQ guide and i can't figure out how to do it.

     

    Here is the URL:

     

    https://form.jotformeu.com/53023554786358

     

    Your help would be greatly appreciated.

    Page URL:
    https://form.jotformeu.com/53023554786358

    email notifications email new form FAQ jotformeu
  • Profile Image

    Answered by Ben on October 30, 2015 at 12:51 PM

    Looking at the email logs it seems that your emails are being sent to you and we do not get any notifications of them failing.

    I also took a look at your setup and it seem that your setup is OK as well, which leads me to believe that there might be an issue with the emails going into spam or trash folders on your side, so please do check spam, trash and bulk folders of your email account over your email clients and webmail account to make sure that it is not ending up in there.

    I also suggest taking a look at this guide: Whitelisting JotMails IP Addresses

    Do let us know how it goes.

  • Profile Image

    Answered by TimRayPT on October 30, 2015 at 01:45 PM
    Hi Ben,
    All working now.
    Thanks for the support.
    Regards
    Tim Raybould
    Tim Raybould Personal Training
    07834 777529
    www.timraypt.co.uk
    tim@timraypt co.uk
    fb: /TimRaybouldPT
    tw: @TimRayPT
    insta: tim.raybould.pt
    ...
  • Profile Image

    Answered by Ben on October 30, 2015 at 04:34 PM

    Great to hear that Tim. Our developers got back to us as well that it is working at this time.

    Please do let us know however if you happen to have any further issues and we would be happy to assist with the same.