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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hidden fields not calculating

    Asked by wolfpaw69 on October 30, 2015 at 11:38 AM

    I have numerous hidden text boxes that equal the total which is visible.  When all the hidden boxes are visible the total is correct, when they are hidden the total is incorrect.  It appears that the square footage and age calculations are omitted when the other fields are hidden.

     

    Page URL:
    https://form.jotform.com/51256726636157

    Screenshot
    calculations calculation issue clear on submit
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    JotForm Support

    Answered by Mike on October 30, 2015 at 03:47 PM

    Please try changing 'Clear Hidden Field Values' parameter to default 'Clear on Submit' value via the form Preferences.

    If you need any further assistance, please let us know.

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    Answered by wolfpaw69 on November 02, 2015 at 01:12 PM

    This didn't fix my problem.  I did find a work around by setting the output to 0 if not selected.

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    JotForm Support

    Answered by Mike on November 02, 2015 at 02:20 PM

    We are glad to hear that you found a work around. Thank you for your update.

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    Answered by emilykay on July 15, 2016 at 04:05 PM

    I am having the same issue (not having hidden forms calculating properly) and I am not seeing the same preference menu. Has this option been removed?

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    Answered by emilykay on July 15, 2016 at 04:20 PM

    I found it! :-)

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    JotForm Support

    Answered by Mike on July 15, 2016 at 05:30 PM

    This is where that option can be found under our new Preferences UI:

    Preferences > Advanced > Show More > Clear Hidden Field Values

    Thank you :)