Enabling PDF attachment prevents multiple email recipients

  • TxHHSCIAM
    Asked on October 30, 2015 at 12:07 PM

    The notification email for my form is sent to two recipients, delineated by a semicolon(;).  When I set the PDF attachment flag on, only one recipient receives the email.  If I turn the PDF attachment flag off, then both receive the email as expected.

    Page URL: https://form.jotform.com/52996331345158
  • Kevin Support Team Lead
    Replied on October 30, 2015 at 4:51 PM

    Hi,

    I've checked your form and made some test , but I'm not able to reproduce your issue.

    Here are some screenshots of the emails that I've recieved in both email accounts.

    1. With the PDF attachment flag on.

       a)Email 1.

    Enabling PDF attachment prevents multiple email recipients Image 1 Screenshot 50

     

     

     

     

     

    b) Email 2.Enabling PDF attachment prevents multiple email recipients Image 2 Screenshot 61

    2.With the PDF attachment flag off.

    a) Email 1.

    Enabling PDF attachment prevents multiple email recipients Image 3 Screenshot 72

     

    b) Email 2.

    Enabling PDF attachment prevents multiple email recipients Image 4 Screenshot 83

    Please, try to reconfigure your notification and if the issue is still there , you can make us know via this thread.

    Regards.