How do I get submission forms from people when I have a PayPal payment option?

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    Asked on January 19, 2012 at 05:46 PM

     I have been trialing my new form, but when I have the payment option on the form I don't get submission forms or auto responders. I have seen the Pending Submission section and I think that I know that payment can't be made from my own Paypal account. However, I just need some reassurance. 

    Kindest regards

    Keith Blythe

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    Answered on January 19, 2012 at 06:21 PM


    You should get your submissions normally just like normal forms, this when your users successfully completed the payment transaction after being redirected to Paypal. 

    But, if a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as a Pending Submission. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction like I've stated above.

    I hope this information helps. Please let us know if you need any further assistance. Thank you for using JotForm!