What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get submission forms from people when I have a PayPal payment option?

    Asked by kpblythe on January 19, 2012 at 05:46 PM

     I have been trialing my new form, but when I have the payment option on the form I don't get submission forms or auto responders. I have seen the Pending Submission section and I think that I know that payment can't be made from my own Paypal account. However, I just need some reassurance. 

    Kindest regards

    Keith Blythe

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    JotForm Support

    Answered by idarktech on January 19, 2012 at 06:21 PM


    You should get your submissions normally just like normal forms, this when your users successfully completed the payment transaction after being redirected to Paypal. 

    But, if a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as a Pending Submission. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction like I've stated above.

    I hope this information helps. Please let us know if you need any further assistance. Thank you for using JotForm!