What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission Date Error in the Integration Data using Google Spreadsheet

    Asked by NestorTenorio on October 31, 2015 at 01:37 PM

    Dear Friends:

    After I was done the integration of my data in a google spreadsheet, the date of the new mails disappeared.

    I sent you a file with the issue.

    I done the integration after of the row 1080, the last 2 mails were sent with my spreadsheet open.

    It is possible to see the new mails with my spreadsheet open and to visualize the date?

    Thanks in advance,

    NESTOR

     

     

    Page URL:
    https://docs.google.com/spreadsheets/d/1PHh4TRB_zqkL1ycas757ux9UXAeSZQ<br/>0KNF6OzELD5Ys/edit#gid=1938150170

    Screenshot
    spreadsheet googlel spreadsheet integration
  • Profile Image
    JotForm Support

    Answered by jonathan on October 31, 2015 at 04:39 PM

    Hi Nestor,

    Please try first doing the Google Spreadsheet re-integration process on your jotform http://www.jotformz.com/form/33246705500648

    That is by removing first the existing integration

     

    and then integrate again to Google Spreadsheet.

    After re-integration, check again the Google spreadsheet submission if the Submission Date column still have the same issue.

    Let us know if issue psrsist.

  • Profile Image

    Answered by NestorTenorio on October 31, 2015 at 06:11 PM

    Hi, I send you the result.
    The re-integration is done, the old results are ok now, but again the new data (in real time) are added to the spreadsheet without date (while I have open the spreadsheet). I want to view the new data in real time. I don't want to remove integration and re-integrate every day.

    See the row 1084


    Thanks in advance

    NESTOR

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on October 31, 2015 at 07:57 PM

    Thank you for providing us with more details and screenshot of the issue.

    I have forwarded this thread to our higher team support so that they can check if we have issue with Google Spreadsheet integraion.

    So far I could not replicate the same when I test it on my test form 

     

    We will notify you once we have update on the status.