Submission Date Error in the Integration Data using Google Spreadsheet

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    NestorTenorio
    Asked on October 31, 2015 at 01:37 PM

    Dear Friends:

    After I was done the integration of my data in a google spreadsheet, the date of the new mails disappeared.

    I sent you a file with the issue.

    I done the integration after of the row 1080, the last 2 mails were sent with my spreadsheet open.

    It is possible to see the new mails with my spreadsheet open and to visualize the date?

    Thanks in advance,

    NESTOR

     

     

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    jonathan
    Answered on October 31, 2015 at 04:39 PM

    Hi Nestor,

    Please try first doing the Google Spreadsheet re-integration process on your jotform http://www.jotformz.com/form/33246705500648

    That is by removing first the existing integration

     

    and then integrate again to Google Spreadsheet.

    After re-integration, check again the Google spreadsheet submission if the Submission Date column still have the same issue.

    Let us know if issue psrsist.

  • Profile Image
    NestorTenorio
    Answered on October 31, 2015 at 06:11 PM

    Hi, I send you the result.
    The re-integration is done, the old results are ok now, but again the new data (in real time) are added to the spreadsheet without date (while I have open the spreadsheet). I want to view the new data in real time. I don't want to remove integration and re-integrate every day.

    See the row 1084


    Thanks in advance

    NESTOR

     

     

  • Profile Image
    jonathan
    Answered on October 31, 2015 at 07:57 PM

    Thank you for providing us with more details and screenshot of the issue.

    I have forwarded this thread to our higher team support so that they can check if we have issue with Google Spreadsheet integraion.

    So far I could not replicate the same when I test it on my test form 

     

    We will notify you once we have update on the status.