- NestorTenorioAsked on October 31, 2015 at 01:37 PM
After I was done the integration of my data in a google spreadsheet, the date of the new mails disappeared.
I sent you a file with the issue.
I done the integration after of the row 1080, the last 2 mails were sent with my spreadsheet open.
It is possible to see the new mails with my spreadsheet open and to visualize the date?
Thanks in advance,
- JotForm SupportjonathanAnswered on October 31, 2015 at 04:39 PM
Please try first doing the Google Spreadsheet re-integration process on your jotform http://www.jotformz.com/form/33246705500648
That is by removing first the existing integration
and then integrate again to Google Spreadsheet.
After re-integration, check again the Google spreadsheet submission if the Submission Date column still have the same issue.
Let us know if issue psrsist.
- NestorTenorioAnswered on October 31, 2015 at 06:11 PM
Hi, I send you the result.
The re-integration is done, the old results are ok now, but again the new data (in real time) are added to the spreadsheet without date (while I have open the spreadsheet). I want to view the new data in real time. I don't want to remove integration and re-integrate every day.
See the row 1084
Thanks in advance
- JotForm SupportjonathanAnswered on October 31, 2015 at 07:57 PM
Thank you for providing us with more details and screenshot of the issue.
I have forwarded this thread to our higher team support so that they can check if we have issue with Google Spreadsheet integraion.
So far I could not replicate the same when I test it on my test form
We will notify you once we have update on the status.