Message Stating That Link Can't Be Found Appears When Link to Uploaded Word Document Is Clicked in Notification

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    Asked on November 01, 2015 at 02:04 AM

    I am setting up my first form.  I did some tests on attaching a word doc and a PNG file.  When I emailed it and clicked on the links, the .doc wouldn't download (said can't find link).  The .png was okay.  For this need I need to be able to get .doc, .xls, and .pdf files when the company makes requests.


    Thanks in advance.

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    Answered on November 01, 2015 at 02:57 AM

    Have you tried the suggestions in this user guide

    There's also a short video showing how to allow specific file types.

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    Answered on November 01, 2015 at 04:24 AM

    Hi Kelly,

    Does the same thing happen when the document's link is clicked in the form's submission records? When I used that method the ID Introduction ... document downloaded okay.

    We'll await your reply.



    @Anthony Thanks for your input.