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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Message Stating That Link Can't Be Found Appears When Link to Uploaded Word Document Is Clicked in Notification

    Asked by kellyfisher on November 01, 2015 at 02:04 AM

    I am setting up my first form.  I did some tests on attaching a word doc and a PNG file.  When I emailed it and clicked on the links, the .doc wouldn't download (said can't find link).  The .png was okay.  For this need I need to be able to get .doc, .xls, and .pdf files when the company makes requests.

     

    Thanks in advance.

    uploaded Word doc can't find link
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    Answered by Anthony  on November 01, 2015 at 02:57 AM

    Have you tried the suggestions in this user guide

    There's also a short video showing how to allow specific file types.

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    JotForm Support

    Answered by abajan on November 01, 2015 at 04:24 AM

    Hi Kelly,

    Does the same thing happen when the document's link is clicked in the form's submission records? When I used that method the ID Introduction ... document downloaded okay.

    We'll await your reply.

    Thanks

     

    @Anthony Thanks for your input.