I still have the name of Alice Collins in the form field - it says Alice Collins noreply@jotmor

  • aminhall
    Asked on November 1, 2015 at 10:54 PM

    I still have the name of Alice Collins in the form field - it says Alice Collins noreply@jotform.com 

     

    Can you help me change it so that is says the name of the person then noreply@jotform.com

     

    this is my Agent Booking Notification form 

     

    thanks, 

     

    Cindy 

  • Chriistian Jotform Support
    Replied on November 2, 2015 at 4:37 AM

    Hi Cindy,

     

    Are you referring to this form - http://www.jotformpro.com/form/53048824158964? I checked the form's notification setup and it seems to be setup properly. You have used the Agent Name field in your form as Sender Name.

    I still have the name of Alice Collins in the form field it says Alice Collins noreply@jotmor Image 1 Screenshot 30

     

    I also checked one of the form's mail log and it seems that the notification email is working fine.

    I still have the name of Alice Collins in the form field it says Alice Collins noreply@jotmor Image 2 Screenshot 41

     

    If you are referring to a different form or concern, please provide us more details so we can further check.

     

    Do let us know if you need further assistance.
    Regards.

  • aminhall
    Replied on November 2, 2015 at 5:45 AM
    Yes but if you will it out the name Alice Collins comes up - fill out the form and check
    Cindy
    Sent from my iPhone
    ...
  • aminhall
    Replied on November 2, 2015 at 5:45 AM
    The from name says Alice Collins
    Sent from my iPhone
    ...
  • Chriistian Jotform Support
    Replied on November 2, 2015 at 8:24 AM

    Hi,

     

    I did a test submission in your form and I checked the mail logs of the form submission but I was not able to replicate the issue.

    I still have the name of Alice Collins in the form field it says Alice Collins noreply@jotmor Image 1 Screenshot 30

     

    I also cloned your form and did a test submission and still I was not able to replicate the issue. I was able to receive the Notification email correctly.

    I still have the name of Alice Collins in the form field it says Alice Collins noreply@jotmor Image 2 Screenshot 41

     

    Can you provide us a screenshot of the email you receive on your end so we can further check? Please attached/upload the screenshot in this thread. You can check this guide on how to upload screenshots in this forum: How to add screenshots images to questions in support forum.

     

    We will wait for your response.
    Regards.

  • aminhall
    Replied on November 2, 2015 at 8:45 AM
    Can you help me fix the from name in my form
    Sent from my iPhone
    ...
  • Chriistian Jotform Support
    Replied on November 2, 2015 at 10:18 AM

    Hi,

     

    I have already checked the setup of your form and it is setup properly. If the Sender Name is still not working on your end, can you try to create new Notification Email and see if the new Notification email will work? If the issue still persists, please provide us a screenshot of the email you receive. 

     

    We will wait for your response.
    Regards.