What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not everyone can see my online form on Facebook

    Asked by rosiegb37 on January 20, 2012 at 04:40 AM

    Anyone have any ideas on why this might be? I can see it but some of my customers can't see anything. Thanks

    Page URL:
    https://www.facebook.com/pages/The-Yum-Company/123857774316822#!/pages<br/>/The-Yum-Company/123857774316822

  • Profile Image

    Answered by allanftd on January 20, 2012 at 05:06 AM

    Please advise your clients to wait for a few seconds. Sometimes, it takes some time for the form to load up completely. The speed of internet connection is one of the factors that could affect the loading time of the forms. Kindly check and let us know if you need further assistance.

  • Profile Image

    Answered by allanftd on January 20, 2012 at 05:09 AM

    By the way, kindly ask your clients who can't see your form to provide the web browser they're using if possible.

    We apologize for any inconvenience. Thank you for using JotForm!

  • Profile Image

    Answered by rosiegb37 on January 20, 2012 at 05:14 AM

    Thanks so much for your swift response. I can see it and I use IE. One of my customers msgd and said she couldn't see it with IE and another couldn't using Firefox. However, I will get them to try what you suggest and see if I get any more feedback.