What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reply/Forward emails limit on free accounts

    Asked by theperfectlimo on November 02, 2015 at 03:28 PM

    sending out emails , I reached my limit

    I reached my limit.  how do I upgrade?

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    JotForm Support

    Answered by Mike on November 02, 2015 at 06:52 PM

    Thank you for contacting us.

    Our Free and Sub User accounts are currently limited to 20 reply/forward emails from submissions page per hour. It means that the limit should be automatically lifted after some time.

    Paid accounts are limited to 100 emails/hour, so you might consider this as an alternative option. Accounts can be upgraded from the Pricing page.

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    Answered by theperfectlimo on November 03, 2015 at 06:45 AM
    [image: logo-5] Perfect Transportation Limousines LLC
    ​Next day, and still ​
    Oops.. Reached your limits!
    Best Regards,
    Edward Powers
    © 2014 Perfect Transportation, All rights reserved TCP #29766

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    JotForm Support

    Answered by Welvin on November 03, 2015 at 10:15 AM

    Our apologies but the thread is already assigned to our backend developer. If there are updates, it will be posted here.


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    Answered by stalbansschool on November 20, 2015 at 07:14 AM

    Hi there,

    We are on a paid account and also getting the 'Oops, reached your limit' error despite not having sent any emails. As backend developers have been mentioned, do I assume this is a glitch behind the scenes? If so, have there been any developments with resolving it?


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    JotForm Support

    Answered by beril on November 20, 2015 at 08:27 AM

    Hi @stalbansschool,

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there: