Reply/Forward emails limit on free accounts

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    theperfectlimo
    Asked on November 02, 2015 at 03:28 PM

    sending out emails , I reached my limit

    I reached my limit.  how do I upgrade?

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    Mike
    Answered on November 02, 2015 at 06:52 PM

    Thank you for contacting us.

    Our Free and Sub User accounts are currently limited to 20 reply/forward emails from submissions page per hour. It means that the limit should be automatically lifted after some time.

    Paid accounts are limited to 100 emails/hour, so you might consider this as an alternative option. Accounts can be upgraded from the Pricing page.

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    theperfectlimo
    Answered on November 03, 2015 at 06:45 AM
    [image: logo-5] Perfect Transportation Limousines LLC
    ​Next day, and still ​
    Oops.. Reached your limits!
    Best Regards,
    Edward Powers
    © 2014 Perfect Transportation, All rights reserved TCP #29766


    [image:
    googleplus]
    ...
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    Welvin
    Answered on November 03, 2015 at 10:15 AM

    Our apologies but the thread is already assigned to our backend developer. If there are updates, it will be posted here.

    Thanks

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    stalbansschool
    Answered on November 20, 2015 at 07:14 AM

    Hi there,

    We are on a paid account and also getting the 'Oops, reached your limit' error despite not having sent any emails. As backend developers have been mentioned, do I assume this is a glitch behind the scenes? If so, have there been any developments with resolving it?

    Thanks

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    beril
    Answered on November 20, 2015 at 08:27 AM

    Hi @stalbansschool,

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    http://www.jotform.com/answers/708636