What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you please change my account to the free version and refund me?

    Asked by maybesunday312 on November 03, 2015 at 06:55 AM

    Dear whom this may concern,

     

    I have tried last month to downgrade my plan to the free version again. There was a pop up window that said that my request for that was received and that you guys will do it manually on your end.

     

    This morning I was billed again, and I was wondering if you can please refund me that charge and please change my account to the free one. (and please confirm it with me via email since you do not have a #...) My email/user is info@maybesunday.us

     

    Thank you and hope to hear from you soon.

     

    Jason

    my account and free version charge confirm billed
  • Profile Image
    JotForm Support

    Answered by mert on November 03, 2015 at 10:25 AM

    Hi Jason,

    I did the necessary steps to refund and cancel your subscription; but because of using Paypal gateway, the refund process will take some time. Generally, it takes 10 business days.

    After this operation, your account will be downgraded to Free plan and your forms and submissions will still reachable.

     

    If you encounter any problem, please let us know.

    Have a nice day.