Email delivery issues

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    jeffyoung
    Asked on November 03, 2015 at 11:49 AM

    Hi,

    We have been using your forms for a few years and have had no issues with email form submissions. About a week ago our email system went down and we cannot receive any jotform email notifications since it came back up. We have no issues with sending or receiving anything else. We have checked our filters and have made sure jotform is on the white list. Do you have any ideas of what else we can try?

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    jeffyoung
    Answered on November 03, 2015 at 02:04 PM

    I have changed the send to email address to my personal email address and the submission works properly. Possibly a problem sending to @msecorp.net?

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    Mike
    Answered on November 03, 2015 at 05:18 PM

    Thank you for contacting us.

    The issue might be related to our bounce list in theory. I have checked some of your @msecorp.net email addresses, but they were not listed in the bounce list.

    It looks like that messages are marked as successfully sent according to account email history.

    If the issue is related to some specific email addresses, please list them so we will try to re-check this.

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    jeffyoung
    Answered on November 03, 2015 at 05:53 PM

    we started recieving some at 2:52pm EST today all of a sudden. The last submission before that was 10/27/15 3:26am EST. I looked at the email log and I see they were sent out but we did not recieve them. Our email system does not even show them as being blocked. Very strange that they started working after I submitted a question.

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    Mike
    Answered on November 03, 2015 at 07:49 PM

    Unfortunately, I do not have any additional information at this time. Please feel free to contact us anytime if you need any further assistance. We would love to help.