What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm SMTP account error

    Asked by cmupeso on November 03, 2015 at 12:30 PM


    I received the following email: 

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 52814672494564 to noreply@jotform.com to prevent issues arising from your account.

    How do i go about fixing this?

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    JotForm Support

    Answered by Mike on November 03, 2015 at 03:53 PM

    Thank you for contacting us.

    If you would like to use custom SMTP sender on your form, please make sure that your SMTP settings are correct.

    How to Edit/Delete Sender Emails on SMTP Settings

    Then, you can switch back your email notification settings to the SMTP sender.

    If you need any further assistance, please let us know. We will be happy to help.