JotForm SMTP account error

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    cmupeso
    Asked on November 03, 2015 at 12:30 PM

    Hi, 

    I received the following email: 

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 52814672494564 to noreply@jotform.com to prevent issues arising from your account.

    How do i go about fixing this?

  • Profile Image
    Mike
    Answered on November 03, 2015 at 03:53 PM

    Thank you for contacting us.

    If you would like to use custom SMTP sender on your form, please make sure that your SMTP settings are correct.

    How to Edit/Delete Sender Emails on SMTP Settings

    Then, you can switch back your email notification settings to the SMTP sender.

    If you need any further assistance, please let us know. We will be happy to help.