JotForm SMTP account error

  • cmupeso
    Asked on November 3, 2015 at 12:30 PM

    Hi, 

    I received the following email: 

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 52814672494564 to noreply@jotform.com to prevent issues arising from your account.

    How do i go about fixing this?

  • Mike
    Replied on November 3, 2015 at 3:53 PM

    Thank you for contacting us.

    If you would like to use custom SMTP sender on your form, please make sure that your SMTP settings are correct.

    How to Edit/Delete Sender Emails on SMTP Settings

    Then, you can switch back your email notification settings to the SMTP sender.

    JotForm SMTP account error Image 1 Screenshot 20

    If you need any further assistance, please let us know. We will be happy to help.