What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why form isn't syncing with Google Contacts?

    Asked by motekdiamonds on November 03, 2015 at 01:50 PM

    We have it set up but it doesn't always sync the forms into google contact, why?

    Page URL:
    http://motek.diamonds/new-customer-form

    syncing set up Google Contact Google
  • Profile Image

    Answered by Ben on November 03, 2015 at 04:49 PM

    I took a look at your form http://www.jotform.us/form/52847687036164 and I see that you are using the Google Contacts integration to pass the value through.

    Can you please tell us if the issue is that your data is being sent to your Google Contact account, but not all the time, or is it taking some time to sync?

  • Profile Image

    Answered by motekdiamonds on November 03, 2015 at 10:29 PM

    It usually syncs after awhile. The only way it syncs in real time is when I disconnect the integration and reconnect it. It's been a week since it last synced.

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    Answered by motekdiamonds on November 03, 2015 at 10:45 PM
    Hello,
    Thank you for responding. It usually syncs after awhile, but I don't know why it takes a few days. The only way it syncs on real time is when I disconnect the integration and reconnect it back.
    Thanks,
    Roy
    Motek Diamonds by IDC
    5580 LBJ Freeway, Ste. 610, Dallas, TX 75240
    (972) 233-6708 | http://Motek.Diamonds
    ...
  • Profile Image
    JotForm Support

    Answered by beril on November 04, 2015 at 07:55 AM

    Hi,

    Thank you for replying back.

     

    I would recommend you to remove the current google contacts integration and then re-integrate it.

    I hope it will work.

    If you have any question or issues, please do not hesitate contacting us. We will be happy to assist you.

     

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    Answered by motekdiamonds on February 04, 2016 at 04:06 PM

    Hello,

    So since I last asked why there are issues with the google contacts integration, the problem escalated. We now cannot even find the google contacts in the integration panel. Is there any way to work around this?

  • Profile Image

    Answered by Ben on February 04, 2016 at 05:28 PM

    I have moved your latest post to a new thread here: http://www.jotform.com/answers/764985 where we will be assisting you with the same shortly.