Why form isn't syncing with Google Contacts?

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    motekdiamonds
    Asked on November 03, 2015 at 01:50 PM

    We have it set up but it doesn't always sync the forms into google contact, why?

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    Ben
    Answered on November 03, 2015 at 04:49 PM

    I took a look at your form http://www.jotform.us/form/52847687036164 and I see that you are using the Google Contacts integration to pass the value through.

    Can you please tell us if the issue is that your data is being sent to your Google Contact account, but not all the time, or is it taking some time to sync?

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    motekdiamonds
    Answered on November 03, 2015 at 10:29 PM

    It usually syncs after awhile. The only way it syncs in real time is when I disconnect the integration and reconnect it. It's been a week since it last synced.

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    motekdiamonds
    Answered on November 03, 2015 at 10:45 PM
    Hello,
    Thank you for responding. It usually syncs after awhile, but I don't know why it takes a few days. The only way it syncs on real time is when I disconnect the integration and reconnect it back.
    Thanks,
    Roy
    Motek Diamonds by IDC
    5580 LBJ Freeway, Ste. 610, Dallas, TX 75240
    (972) 233-6708 | http://Motek.Diamonds
    ...
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    beril
    Answered on November 04, 2015 at 07:55 AM

    Hi,

    Thank you for replying back.

     

    I would recommend you to remove the current google contacts integration and then re-integrate it.

    I hope it will work.

    If you have any question or issues, please do not hesitate contacting us. We will be happy to assist you.

     

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    motekdiamonds
    Answered on February 04, 2016 at 04:06 PM

    Hello,

    So since I last asked why there are issues with the google contacts integration, the problem escalated. We now cannot even find the google contacts in the integration panel. Is there any way to work around this?

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    Ben
    Answered on February 04, 2016 at 05:28 PM

    I have moved your latest post to a new thread here: http://www.jotform.com/answers/764985 where we will be assisting you with the same shortly.