I got a notice regarding making a billing change

Hi there JotForm... 

 

I received an email from your support team that I need up update my billing information.  Yet I can't find where to do that on your site.  I've checked under account info, but no billing info was there.  We have a PREMIUM account and we'd like to continue this.  The email gave us 7 days to complete this.

Please send complete instructions or a direct link to billing.  

Thanks

Marc

marc@marcfriedlandinc.com

You must go to Billing > Payment Method > Change Credit Card  option

This option was not available.
--
MARC FRIEDLAND
founder + creative director
T: 323.936.9009 // F: 323.935.8299
LUXURY SOCIAL COMMUNICATIONS FOR LIFE'S MOST MEANINGFUL MOMENTS
...

currently when I log on it says it’s a free account, but the billing email identifies us as a premium user, with a $9.95/month fee.
Please advise.. thanks!
Marc
--
MARC FRIEDLAND
founder + creative director
T: 323.936.9009 ext. 207 // F: 323.935.8299
LUXURY SOCIAL COMMUNICATIONS FOR LIFE'S MOST MEANINGFUL MOMENTS
...

You are logging to a free account, your paid account is this:

Username: mattmather
Email: alexandra@marcfriedlandinc.com

Please login there and made the adjustments. The account is scheduled to downgrade

I’m still not able to log in.
I don’t have the pass word. Is it the email ?
I did reset the password, and had changed Alexandra’s name to mine (she’s no longer here and I own the account)
Please keep the account active until we can get this solved. Thanks
Let me know what the next steps are.
Thanks
--
MARC FRIEDLAND
founder + creative director
T: 323.936.9009 ext. 207 // F: 323.935.8299
LUXURY SOCIAL COMMUNICATIONS FOR LIFE'S MOST MEANINGFUL MOMENTS
...