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  • Profile Image

    Submit button disappear when viewed on Mobile website

    Asked by ross psaltis  on November 03, 2015 at 05:36 PM

    Hey my submit button dissapears when downsized to mobile site and it wont let me change the color as i used a theme is this normal or is there something that can be done ? website is www.debtcollectionlawyers.com.au 

    Page URL:
    http://debtcollectlawyers.com.au/form.html

    Mobile mobile site submit button submit not showing iframe
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    JotForm Support

    Answered by jonathan on November 03, 2015 at 10:50 PM

    Thank you for contacting us.

    I checked the form and found it was under a Guest account/username only. It seems you have not created a username yet. 

    Please signup also (for Free!) before proceeding. You can use this link http://www.jotform.com/signup to signup using your email account.

    Make sure to use the same email account you use here when creating your account so that the forms will be transferred also to your username/account.

    As to the issue..

    Can you please try first re-embedding the form http://www.jotform.co/form/52922890307862  on your website using its Ifraem embed code.

    user guide: -Getting-the-Form-iFrame-Code

    I did check and test the embedded form on the website using mobile browser. From I have checked, the Submit button is there but I fould more other issue instead on the script embedded form.

    I noticed that the form were missing field label names and text which most like due to script conflict that is happening.

    So use the iframe embed to add the form to your website and check if this fixes the issue.

    Please let us know if not resolve.

     

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    JotForm Support

    Answered by jonathan on November 03, 2015 at 10:52 PM

    When I checked the website on mobile browser, this is what I found

     

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    Answered by ross psaltis  on November 03, 2015 at 11:45 PM
    Thank you for submitting your form.
    You will have a response to your request within 24 hours, and provided there are no questions to be asked, we will have a draft letter of demand prepared in that same period of time.
    Contact will be made directly from our law firm by one of our solicitors, and so will not be under the "debt recovery lawyers" name.
    Kind regards,
    Debt Recovery Lawyers
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on November 04, 2015 at 08:35 AM

    I checked your webpage where the form is embedded on my smartphone and I was able to see the problem.

    Please follow the instructions provided by Jonathan and re-embed the form using the Iframe method.

    Please let us know if you're still having issues with it so we can further investigate. Thank you.

  • Profile Image

    Answered by ross psaltis  on November 04, 2015 at 08:45 AM
    Thank you for your query.
    You will have a response to your request within 24 hours. We thank you for taking an interest in our services.
    Kind regards,
    Debt Recovery Lawyers
    ...